Hospitality

Restaurant Management Aide

Help to plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service
Learn to determine the type of services to be offered and how to implement operational procedures
Understand the method used to recruit staff and oversee staff training
May assist with setting staff work schedules and monitoring staff performance
Exposure to inventory control, monitoring of revenues and modifying procedures and prices
Observe how to resolve customer complaints and ensure health and safety regulations are followed
Observe how arrangements with suppliers for food and other supplies are negotiated
May observe how arrangements with clients for catering or use of facilities for banquets or receptions are handled and negotiated

Learn to make and confirm reservations with hotel patrons
Transmit and receive messages, using telephones or telephone switchboards
Assist guests throughout all stages of the their stay
Assist with guest registration and assign rooms accordingly
Assist coordination with housekeeping department in keeping room status reports up-to-date and coordinate requests for maintenance and repair work
Assist in the cleanliness of the lobby and common areas, such as restocking supplies

Observe and assist in the organization of marketing activities, such as promotional events and discount schemes as required
Assist in the planning and coordination of menus
Observe and participate in the operation of the restaurant as required
Assist front of house staff and provide them with feedback
Greet customers and assist with organizing table reservations
Advise customers on menu and wine choices
Assist in the maintenance of high standards of quality control, hygiene, and health and safety
Check stock levels and order supplies as requested by management
Help in any area of the restaurant when circumstances dictate
Assist and tend the bar, prepare drinks as required